Troubleshooting
| What you see | What to do |
|---|---|
| “Reconnecting…” | Your device lost touch with the PorchIQ server. Check your Wi-Fi, or that Tailscale is on if you're away from home. The app reconnects by itself. |
| “Main house offline” | PorchIQ can't reach that house's Home Assistant. Check that Home Assistant is running and the internet is up at that house. Status and Settings → Connections show the error. |
| “No houses set up” | Add a house in Settings → Connections. |
| A device is missing | Tick Show offline. Check Settings → Dashboard in case its kind is switched off or it's hidden. Try Search. |
| A device is in the wrong room | Change its area in Home Assistant. |
| “Your account doesn't include this section” | Ask an admin to tick that section for you in Settings → Accounts. |
| “Your account can look but not change things” | Your Home access is Look only. Ask an admin. |
| Live view won't start | PorchIQ falls back to a still picture after 15 seconds. Check the camera is online in its own app. |
| No notifications on iPhone | Open PorchIQ from the home-screen icon, not from Safari, and turn notifications on there. If they were blocked, allow them in iPhone Settings → Notifications → Home. |
| An integration says “Not installed” | Add the service in that house's Home Assistant first. |
| Signed out unexpectedly | Sessions end after 30 days without use, or when an admin signs a device out. Sign in again with your Google account. |
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