PorchIQ Support

How can we help?

Search the user guide and the community. The PorchIQ Expert, our AI, answers new questions in minutes, and a person on our team picks up anything it can't solve.

Help center

Step-by-step guides for every page, setting and integration, from first install to troubleshooting.

34 articles

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Community

Ask questions, share setups and vote on ideas with other PorchIQ customers. The PorchIQ Expert answers first.

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Contact us

Email [email protected]. The PorchIQ Expert replies first, and billing, safety and anything tricky goes to a person.

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Get help

Ask a question about setup, devices or features. Our product expert usually answers within minutes, and the community chimes in.

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Report a problem

Something not working right? Post it with your PorchIQ version from Settings → Help, and we'll track it to a fix.

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Request a feature

Suggest an idea or vote for someone else's. The most-voted requests shape what we build next.

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Share feedback

Tell us what you love, what's confusing, or show off an automation you're proud of.

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Getting startedPorchIQ works best as an app on your home screen. It opens full screen and can send notifications.TroubleshootingWhat you see What to do “Reconnecting…” Your device lost touch with the PorchIQ server. Check your Wi-Fi, or that Tailscale is on if you're away from home.CamerasThe Cameras page opens with a one-line summary of what's happening (“All quiet. The last thing was a person at the front door at 3:40 PM.”), how many cameras are up, and today's counts of people,…NotificationsEach person decides what reaches their own phone. Notifications are per account and work on every device where you've turned them on.Backup and restorePorchIQ backs up its own data every night, and whenever you tap Back up now.People, roles and sign-inOnly people on PorchIQ's account list can open it.IntegrationsAn integration is a service or brand that PorchIQ shows and controls on its own page, drawn for that kind of device: a dial for thermostats, a lock per door, a yard for sprinklers, the pool and…Matter and the Matter serverThere are two ways to use Matter devices.

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Rather talk to us directly?

Email [email protected]. The PorchIQ Expert usually replies within minutes and says so when it's the AI. Billing, refunds, privacy requests and anything it can't solve go to a person on the team, who replies within one business day. Paid plans get priority.

If anyone is in danger, or a smoke, carbon monoxide or gas alarm is going off, leave and call your local emergency number first. PorchIQ isn't a monitored alarm service.

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