Your plan, billing and canceling
| You subscribed | How to cancel |
|---|---|
| On porchiq.com | Go to porchiq.com/account → Manage billing or cancel, or Settings → License → Manage plan or cancel in the app. |
| In the App Store | On your iPhone or iPad: Settings → your name → Subscriptions → PorchIQ. |
| On Google Play | In the Play Store app: your profile picture → Payments & subscriptions → Subscriptions. |
- When it stops. A canceled plan keeps working until the end of the period you've paid for, and you aren't charged again. Before then you can choose Renew on the billing page to keep it.
- What's left after. The house drops to Basic mode: the dashboard, controls, live cameras, notifications and every safety confirmation keep working, and automations saved in Home Assistant keep running. Assistants and AI pause. Settings, history and pictures stay on your hardware, so subscribing again brings everything back.
- Refunds. Monthly charges aren't refunded. A yearly charge is refundable in full within 14 days. App Store and Google Play purchases follow the store's own rules. See the refund policy at porchiq.com/legal/refund.
- Leaving for good. Cancel the plan first: deleting the app, removing the license from a house or erasing the house doesn't stop billing. Then erase the house in Account → Your data → Delete this house and my account, and uninstall PorchIQ (Uninstall PorchIQ on a Mac, or remove the add-on or Docker container). Home Assistant isn't touched.
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